Fiverr Community Forum

Video promo upload error

Hi,
I have recently joined fiverr as new seller, I am uploading my video promo in the gallery but it gives an error and Tell’s me to re upload. After refreshing the page I re upload and gives the same error, the video size is less then 15mb. Please require a suggestion.
Regards

Hi,
Just move the video from one drive to another drive, then re-upload. If you still get an error then rename the video and try again. It will be uploaded.
Thanks :slight_smile: