Fiverr Community Forum

Video thumbnails not changing

It’s been more than 12 hours since I changed my thumbnails on two of my videos and yet they haven’t seem to change. Any reason to why it doesn’t change? I avoided myself from changing them over and over again since it could add an extra 6 hours from the time it changes.

It never changes for me either, i always have to contact customer support and tell them to change it.

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Please change again…
Then wait maximum 24 hour’s.
If nothing changes, please contact with customer support. They can help you.:slight_smile:

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Yeah it’s kind of horrible since the thumbnail which they’ve used on mine is a blank white one :expressionless:

It’s been more than 24 hours! But yeah, I’ll try contacting support and getting it changed. Thanks!

Yup…you can contact them.
Good luck.:slightly_smiling_face:

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