Video thumbnails not changing


#1

It’s been more than 12 hours since I changed my thumbnails on two of my videos and yet they haven’t seem to change. Any reason to why it doesn’t change? I avoided myself from changing them over and over again since it could add an extra 6 hours from the time it changes.


#2

It never changes for me either, i always have to contact customer support and tell them to change it.


#3

Please change again…
Then wait maximum 24 hour’s.
If nothing changes, please contact with customer support. They can help you.:slight_smile:


#4

Yeah it’s kind of horrible since the thumbnail which they’ve used on mine is a blank white one :expressionless:


#5

It’s been more than 24 hours! But yeah, I’ll try contacting support and getting it changed. Thanks!


#6

Yup…you can contact them.
Good luck.:slightly_smiling_face: