"Waiting for update" on order?

[jamesroscoe]

Spotted this message underneath an order today that I’ve never seen before… I’ve highlighted it in red “[buyer] is waiting for an update from you for 9 hours” (screenshot below). Is this some kind of new feature? I’ve been discussing this order back and forth for a week now, and to be fair the buyer did leave a message on the order about 9 hours ago, but never before have I received a ‘waiting for an update’ notice. Anyone know what causes this to appear? Or if it affects response time etc?

The fact that it’s poor grammar (surely it should read “[buyer] has been waiting for an update from you for 9 hours”) makes me think it’s some kind of new feature…

waiting for update1017×677 77.3 KB

[antomtjvc]

Me too - it went away after i redelivered the order.

[willheinz2017]

The notification appeared on one of my orders too. That was the only active order I had, and I noticed a 2% decrease in my on time delivery percentage. Does it affect on the ontime delivery?

[rabeya426543]

Me too - it went away after i redelivered the order.

but how u redelivered? after completion of order, there is no option to redeliver!

[nasifema]

On 12/9/2020 at 12:33 PM, rabeya426543 said:

but how u redelivered? after completion of order, there is no option to redeliver!

Just send a message to the client, it will go away.