Previously, I have written about an unfortunate situation I found myself in. Two orders with 5 star ratings, getting cancelled and refunded, 2 weeks after delivery.
I have gone into the details here.
Almost immediately after those two cancellations, my gig impressions just collapsed. Each and every one of my gigs dropped 60 to 80 %.
I also lost my Fiverr Level, obviously.
On a more personal level, I started declining requests from buyers, simply because, I did not want to take up any work at all. I have deleted many of my gigs out of frustration. I have become more selective, and asking more questions. Unless the buyer matches my expectations, I politely ask the buyer to seek out another seller.
Since Fiverr waits 60 days to revisit seller stats, I have now decided to just wait out 60 days, at which point, my Fiverr Level should be restored. Also, I am now sure, having cancellations has an incredible effect on impressions. Not just on that one gig. Your entire profile and all the gigs get demoted
Fortunately for me, I always have a policy of diversifying my freelance channels. Fiverr accounted for less than 10 % of my revenue, so I don’t mind staying away from Fiverr for a while.
I am still new to Fiverr. I am beginning to understand that Fiverr is extremely punishing to new sellers. The policies are confusing, the appeal process is non-existent, extremely buyer friendly and one mistake, and boom, the algorithm will throw you out of the window.
As with everything else in life, its a game of patience and understanding. Figuring out how Fiverr works and understanding the system before trying to make money out of it.