A few days ago, I was surprised to receive a warning from Fiverr stating: “you may not offer or accept services that infringe upon a third party’s intellectual property rights and/or their terms of service” and that my account would be suspended if I did it again.
Has anyone ever received this too and knows what it’s exactly about? I only offer translations and voice overs, with no music or sounds, I only send the buyers a .wav file with my voice only, no video, nothing else than my voice. Therefore I was really surprised and contacted the CS thinking there was a mistake and they would check my profile and remove the warning, but instead they said “I’ve reviewed your account and It appears that you have accepted to provide a service in one of your orders that is not in line with our Guidelines and had nothing to do with the order in question.Kindly review your recent orders to find the one in question.” and closed the ticket leaving me with no option but to accept their decision.
Did anyone have a similar experience? The only things I can think of are:
a) Someone reported me for something I didn’t do and Fiverr automatically warned me without checking
b) I sometimes DM screenshots of websites or from online dictionaries to clients when they need more explanations about a translation, maybe this is forbidden?
c) When delivering a translation to a buyer, I enclosed the .doc translated document and a .wav audio file because he needed a voice over sample as he was thinking about hiring me to do a voice over for him, so maybe Fiverr thought the file I sent wasn’t from me as I was only supposed to deliver a translation?
The problem is if I don’t know what I did wrong, I’m afraid to do it again not knowing it’s forbidden and get banned from Fiverr but the CS just closed my ticket so I can’t get any explanation from them.
Thank you for your help