guru909 Posted December 10, 2020 Share Posted December 10, 2020 Hello Fiverr Community, My question is Can I share my email as Buyer asked for an interview before starting the project, upon my denial and mentioning it’s against T&C’s, the Buyer mentioned that interview is necessary for this project. Since Fiverr Doesn’t provide us any interview platform, So I did that but Fiverr flagged my text and demoted me to level 0. Can Anyone guide me please, what to do know, how I can convince them that I didn’t do anything wrong. I opened a request on Fiverr’s customer service and send them the screenshot of the interview that the buyer was going to hold.Experts, please guide me with the further process and how to get my level back. 27 1 Link to comment Share on other sites More sharing options...
english_voice Posted December 10, 2020 Share Posted December 10, 2020 You chose to ignore Fiverr’s terms of service, so you were punished for doing so.Also, your buyer was wrong to put you in this position to start with. But as the saying goes, two wrongs don’t make a right.All communication must be through Fiverr. While it is possible to share contact information, it is only permissible for the completion of an order. I think your mistake was that there was no order in place.Also, based on what I have read in the forums, it would be very wise to seek permission to share your email from customer support before doing so. 22 2 Link to comment Share on other sites More sharing options...
catwriter Posted December 10, 2020 Share Posted December 10, 2020 Hello Fiverr Community, My question is Can I share my email as Buyer asked for an interview before starting the project, upon my denial and mentioning it’s against T&C’s, the Buyer mentioned that interview is necessary for this project. Since Fiverr Doesn’t provide us any interview platform, So I did that but Fiverr flagged my text and demoted me to level 0. Can Anyone guide me please, what to do know, how I can convince them that I didn’t do anything wrong. I opened a request on Fiverr’s customer service and send them the screenshot of the interview that the buyer was going to hold.Experts, please guide me with the further process and how to get my level back.how I can convince them that I didn’t do anything wrongYou can’t, because you did break the rules. 17 Link to comment Share on other sites More sharing options...
guru909 Posted December 10, 2020 Author Share Posted December 10, 2020 You chose to ignore Fiverr’s terms of service, so you were punished for doing so.Also, your buyer was wrong to put you in this position to start with. But as the saying goes, two wrongs don’t make a right.All communication must be through Fiverr. While it is possible to share contact information, it is only permissible for the completion of an order. I think your mistake was that there was no order in place.Also, based on what I have read in the forums, it would be very wise to seek permission to share your email from customer support before doing so.All communication must be through Fiverr.Fiverr doesn’t give us any kind of video or audio access to interact, if such conditions arise.buyer just wanted an interview before the order, it is not allowed even for that? 15 Link to comment Share on other sites More sharing options...
maheee Posted December 10, 2020 Share Posted December 10, 2020 hi,You have to work as fiverr TOS says. if not you will get a warning. even if your buyer want to contact you outside,you cannot go against TOS as a seller. let them know that you can only communicate via fiverr. sometimes you may loose the order but it will keep your account safe 🙂 as per my experience,to get your level back you have to wait for next evaluation i think.hope this helpthank you 16 Link to comment Share on other sites More sharing options...
guru909 Posted December 10, 2020 Author Share Posted December 10, 2020 how I can convince them that I didn’t do anything wrongYou can’t, because you did break the rules.even if interview was preliminary requirement for order? 12 1 Link to comment Share on other sites More sharing options...
english_voice Posted December 10, 2020 Share Posted December 10, 2020 All communication must be through Fiverr.Fiverr doesn’t give us any kind of video or audio access to interact, if such conditions arise.buyer just wanted an interview before the order, it is not allowed even for that?You are trying to use Fiverr in a way that it’s not been designed for - this is why you were demoted.@catwriter has told you this and so have I - we’re both experienced sellers.I shall repeat what I wrote earlier - your potential buyer was wrong to ask for contact information, and you were wrong to give it.Sellers advertise gigs. Buyers purchase gigs. There is no interview process! 17 Link to comment Share on other sites More sharing options...
guru909 Posted December 10, 2020 Author Share Posted December 10, 2020 You are trying to use Fiverr in a way that it’s not been designed for - this is why you were demoted.@catwriter has told you this and so have I - we’re both experienced sellers.I shall repeat what I wrote earlier - your potential buyer was wrong to ask for contact information, and you were wrong to give it.Sellers advertise gigs. Buyers purchase gigs. There is no interview process!Okay thanks, @english_voice, I really appreciate your help. 15 Link to comment Share on other sites More sharing options...
english_voice Posted December 10, 2020 Share Posted December 10, 2020 Okay thanks, @english_voice, I really appreciate your help.Good luck. I wish you the best. 15 Link to comment Share on other sites More sharing options...
zeus777 Posted December 10, 2020 Share Posted December 10, 2020 You are trying to use Fiverr in a way that it’s not been designed for - this is why you were demoted.@catwriter has told you this and so have I - we’re both experienced sellers.I shall repeat what I wrote earlier - your potential buyer was wrong to ask for contact information, and you were wrong to give it.Sellers advertise gigs. Buyers purchase gigs. There is no interview process!There is no interview process!I guess the only way you can somewhat tackle this situation is that the buyer can send you a list of questions, and you can record yourself talking/answering the questions and send the file?? Just a suggestion…??? 😅 16 Link to comment Share on other sites More sharing options...
mishal_marketer Posted December 10, 2020 Share Posted December 10, 2020 You are working from 2019 and I am a new seller.How can you do this? How you are not aware of Fiverr TOS? Have you never read the TOS?I am a new seller, I have read the TOS and it’s clear that sellers don’t have to share their personal mail or other contacting details. 12 Link to comment Share on other sites More sharing options...
lloydsolutions Posted December 10, 2020 Share Posted December 10, 2020 You have now put your account at risk.Check this out: Don’t do it! … You Have Been Warned! if you want to protect your account.Here is the updated “warnings” link for the above topic: Fiverr Help and Education Center 11 1 Link to comment Share on other sites More sharing options...
hk_wordpress Posted December 10, 2020 Share Posted December 10, 2020 even if interview was preliminary requirement for order?interview was preliminary requirementAccording to your profile, I have seen that you have written “you are a pharmacist”, “You are also very knowledgeable in Excel, MS Word, PowerPoint.”.And your best selling gig is for " Virtual assistant"It is not clear that what kinds of communication of discussion with buyer’s which you are saying “interview”.There is nothing exist like “interview” rather than a discussion about something of work.All communication must be going through Fiverr message, and it is fiverr’s rule.Fiverr does not allow outside communication. If you try to do that, you will be warned.Any kind of discussion is possible through fiverr message. 12 Link to comment Share on other sites More sharing options...
catwriter Posted December 10, 2020 Share Posted December 10, 2020 even if interview was preliminary requirement for order?even if interview was preliminary requirement for order?As @english_voice said, there’s no such thing on Fiverr. That’s not how Fiverr is meant to work.And besides, even if the buyer wants to conduct an interview and you want to indulge them, what is it that they can ask you via email, but not via Fiverr inbox? 13 Link to comment Share on other sites More sharing options...
guru909 Posted December 10, 2020 Author Share Posted December 10, 2020 interview was preliminary requirementAccording to your profile, I have seen that you have written “you are a pharmacist”, “You are also very knowledgeable in Excel, MS Word, PowerPoint.”.And your best selling gig is for " Virtual assistant"It is not clear that what kinds of communication of discussion with buyer’s which you are saying “interview”.There is nothing exist like “interview” rather than a discussion about something of work.All communication must be going through Fiverr message, and it is fiverr’s rule.Fiverr does not allow outside communication. If you try to do that, you will be warned.Any kind of discussion is possible through fiverr message.There’s no point for asking relation between my qualification and my gig. I do what I do. Please share your views about the post not on my profile. Thanks! 13 Link to comment Share on other sites More sharing options...
j6nyc6 Posted December 10, 2020 Share Posted December 10, 2020 Hello Fiverr Community, My question is Can I share my email as Buyer asked for an interview before starting the project, upon my denial and mentioning it’s against T&C’s, the Buyer mentioned that interview is necessary for this project. Since Fiverr Doesn’t provide us any interview platform, So I did that but Fiverr flagged my text and demoted me to level 0. Can Anyone guide me please, what to do know, how I can convince them that I didn’t do anything wrong. I opened a request on Fiverr’s customer service and send them the screenshot of the interview that the buyer was going to hold.Experts, please guide me with the further process and how to get my level back.I didn’t do anything wrongYou indeed did do something wrong. You shared your contact information in hopes of communicating with a potential client outside of Fiverr. I suggest reading the Terms of Service again so you can avoid these type of mistakes in the future. 12 Link to comment Share on other sites More sharing options...
teeshub Posted December 10, 2020 Share Posted December 10, 2020 You chose to ignore Fiverr’s terms of service, so you were punished for doing so.Also, your buyer was wrong to put you in this position to start with. But as the saying goes, two wrongs don’t make a right.All communication must be through Fiverr. While it is possible to share contact information, it is only permissible for the completion of an order. I think your mistake was that there was no order in place.Also, based on what I have read in the forums, it would be very wise to seek permission to share your email from customer support before doing so.so you were punished for doing so.If you share your any kind of personal details, you were punished for doing so.RegardsKhan 11 Link to comment Share on other sites More sharing options...
catwriter Posted December 10, 2020 Share Posted December 10, 2020 There’s no point for asking relation between my qualification and my gig. I do what I do. Please share your views about the post not on my profile. Thanks!There’s no point for asking relation between my qualification and my gigI don’t think that @hk_wordpress talked about your qualifications at all. To me it looks like he asked why would an interview be necessary for any of the services that you provide (and that is a perfectly reasonable question, because a buyer demanding an unnecessary interview is shady at best), and why the buyer didn’t just discuss what they needed through Fiverr messages. 12 Link to comment Share on other sites More sharing options...
mohsinaj Posted December 10, 2020 Share Posted December 10, 2020 Fiverr don`t allows this kinds of communication. 12 Link to comment Share on other sites More sharing options...
anniejenkinson Posted December 10, 2020 Share Posted December 10, 2020 even if interview was preliminary requirement for order?The problem is, if you start giving your contact details to buyers before the order even exists, how does Fiverr know you are not planning to take the work outside the platform?I have been here 2.5 years and never has there been any order for which it is necessary to speak outside the platform. But buyers do request this all the time; if they don’t choose me simply because I won’t chit-chat on WhatsApp or wherever, I am better off without them and would rather decline.So, just because a buyer suggests it, that doesn’t mean it’s necessary. Buyers can ask all they like and the seller’s answer should always be that it is against the Terms of Service. That’s the whole story–it’s not for us to bend the rules within which we agreed to work when we signed up. 17 Link to comment Share on other sites More sharing options...
ijazahmad004 Posted February 21, 2021 Share Posted February 21, 2021 You chose to ignore Fiverr’s terms of service, so you were punished for doing so.Also, your buyer was wrong to put you in this position to start with. But as the saying goes, two wrongs don’t make a right.All communication must be through Fiverr. While it is possible to share contact information, it is only permissible for the completion of an order. I think your mistake was that there was no order in place.Also, based on what I have read in the forums, it would be very wise to seek permission to share your email from customer support before doing so.Hi,A buyer on Fiverr share his email and phone number to add in the last page of E book, not to communicate outside of Fiverr. Can it create any problem for me? 11 Link to comment Share on other sites More sharing options...
cyrusjackson Posted February 21, 2021 Share Posted February 21, 2021 I’ve shared my contact with a buyer before but it was in an active order as the buyer had to do a ■■■■■ call to explain the exact thing he needed to his satisfaction. So, that’s basically the mistake you did by sharing your contact in your chat. 11 Link to comment Share on other sites More sharing options...
cyrusjackson Posted February 21, 2021 Share Posted February 21, 2021 Hi,A buyer on Fiverr share his email and phone number to add in the last page of E book, not to communicate outside of Fiverr. Can it create any problem for me?It must be in the active order and not in your inbox chat. 11 Link to comment Share on other sites More sharing options...
ijazahmad004 Posted February 21, 2021 Share Posted February 21, 2021 It must be in the active order and not in your inbox chat.It was in the inbox, not in the active order. Buyer share email and phone number, I don’t said him to share. 10 Link to comment Share on other sites More sharing options...
rickjessup Posted August 28, 2021 Share Posted August 28, 2021 I am someone who has just started considering hiring on Fiverr for my accounting practice. I can assure you with all the scams out there just ripe in this environment I would not be comfortable hiring someone with out making sure they are a reputable person. I am a new buyer on Fiverrr, and to trust someone with client sensitive data that you have never met and or seen, to see if they are who they say they are, is not reassuring to someone hiring. In my opinion he did nothing wrong as a buyer who is about to potentially spend thousands on this platform, who knows who any of you are. And a picture or video is worth a thousands words. So i would advise fiverr to make it happen. In this technology based world, a zoom call is to much to ask for to interview someone, as opposed to releasing sensitive client data to a complete stranger half way around the world. From a buyers perspective i would have a problem doing that. So it is our money we are spending. If it is not safe then we have lots of other options to spend on. 14 Link to comment Share on other sites More sharing options...
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