When you buy a “gig” you are depositing money to be paid to vendor for their services when they complete it.
What happens if they don’t complete your anticipated work or can’t as to no fault of your own?
You forfeit your money to Fiverr in which they will keep it in their bank for their use, or only give you credit back to use for more gigs that it would pay for.
What if you don’t have other gigs you need performed? Too bad, Fiverr gets to keep it.
Yes, this happened to me. Let me begin by saying the vendors on Fiverr I dealt with are great! It is Fiverr and their money policies that such, are erroneously inappropriate, unethical and could be masked in a baiting tactics to get your money.
Let me explain how based on a real life experience:
-Pay for a gig
-It takes vendor 1-2 weeks to get to it
-They tell you the work can’t be done
-You’re left with a cancelled gig, but you find another vendor
-Who maybe gets the job done
-But the gig surprisingly cost less in gigs so you have a surplus
-After they finish the work you realize the money you deposited to the first vendor was not fully used as the second vendor cost less
-Now you ask for a refund of that money that was requested of you but never applied because of incomplete work or non performance of the original contract
-Fiverr tells you, you can only use your hard cash as credit for other gigs (which you may have no need for)
-By the time the dust settles there is this time line that you’ve passed where they won’t refund your money because of the vendor timelines
-After asking again for your money they tell you then can pay it back to you as revenue earned either through PayPal or Fiverr…
What’s so bad about that?
- it’s listed as revenue on taxes you will owe; and
- PayPal and Fiverr charges fees on revenues or payments made to you.
This my first time dealing with Fiverr… and possibly my last.
I own a business and would never ever keep money a client pays to be to get a job done that I can’t complete if it is no fault of my clients, nor would I tell them I’ll keep their money in my bank account and they can use it as credit towards other work they would have to secure from me. Again, the vendors here are great (at least the ones I dealt with). This is about money that you deposit in good faith and is not returned to you due to policies and circumstances beyond your control that make this an unfriendly place to trust and conduct business.
The last thing you need done is to be baited into a gig, whether it is made up or actual, and then learn they can’t or won’t do it after a 1-2 week turnaround which pushes the timeline you can get back your money, but then I didn’t even get that far so even if you are within that timeline would they make it easy for you to get your unused money back? After this experience I totally don’t trust Fiverr, and will let others know about what to expect when they put down their money in good faith. I am sure many have gotten gigs worked out. This is about what happens where it doesn’t and you’re left with money that is owed to you.
Buyer beware is all I can say as I am still dumbfounded by this lack of customer service and good ethical business practices. Have you had any similar experiences? I’d love to hear about them. Please feel free to share this with others if you believe businesses should live by good business practice standards and act with integrity. Bad and damaging policies and company practices thrive when left unaddressed, uncontested and left silent.
And if you’re curious I have not received any portion of my unused money back, nor a sensible solution to resolve this issue by Fiverr.