As a buyer, you have plenty of opportunities at Fiverr for your needs but be careful who you choose to provide you a service. It seems some sellers think by offering their gig for a minimum fee of $5 they don’t need to deliver as described or in time as it’s just $5! WRONG!
First of all as a buyer you can demand the service offered as described is delivered & fulfilled. Don’t except excuses! The seller has to deliver what is described and in time. If he doesn’t you have the right to express your experience of its service in the evaluation.
I strongly believe a seller should “DO IT RIGHT AT THE VERY FIRST TIME”.
That’s just a basic business rule for any business! Period!
But some sellers get sloppy as they think asking just $5 for their service they don’t need to deliver what they promoted. No matter if the gig is $5, $15 or more - he has to deliver what is described - not more but also not less.
Choose your seller wisely and check his ratings but be careful, the vast number of sellers displays a 5 star rating. To get more in-depth details look at the negative ratings only.
Some sellers write a lot in their gig but saying nothing. Make sure the seller gives you a proof (verification) of what he is doing, of the result. So you can follow up.
Also, you need to know that Fiverr sends you a message “Gig delivered” and asks you for an evaluation. But be careful - again!
A gig delivered doesn’t mean necessarily the gig is executed. Especially when it comes to web services like SEO, traffic, followers etc. the execution and true delivery of a result can take up to 30 days and even more (according to seller description). So, do your evaluation based on facts not assumptions and always after the RESULT is delivered.
Example: Seller offers 20k clicks on a weblink within 7 days. You deliver the input he asks for (weblink) and you get very soon a message from him - gig delivered. The gig is not delivered in fact but started. WAIT 7 days then act & evaluate!
It looks for me that many buyers evaluate instantly after a gig was delivered (without results), at this stage a evaluation is too early.
I ordered 10 gigs within one month but was happy only with hardly the half, so we are talking about a failure rate of 50%! Which is of course not satisfying.
But how to choose the right seller? As said before it’s not that easy as almost all sellers look like they all 5 star. For me this is somehow suspicious.
It’s the seller’s duty to return to you if he can deliver your gig or not in time. Precondition is always you delivered him the data in a correct way as he asked before he started the gig.
Therefore I stick to the “do it right at the very first time”-rule and if he doesn’t deliver I surely not rate him with 5 stars.
Personally I write also a bit more details on my experience with the seller in the evaluation, not just “not good”, “bad” etc. that says nothing. Be fair and accurate and do your evaluation based on FACTS!
Should you give the seller a second chance? So, sellers offer limited or unlimited revisions. It’s up to you how you handle this. I already expressed my opinion.
Again it doesn’t matter if the gig is $5 or $25. It has to be delivered as described. Once the seller accepts your order he has to fulfill it. On a legal standpoint you have a binding contract! You as a buyer pay in advance - always. Some sellers offer a refund if not satisfied. And here is a problem as well…
Some buyers use this “possibility” to get a free gig. Don’t do so as this would be very unfair towards the seller. If he delivers what was agreed you have no right claiming a refund.
On the other hand some sellers “fear” the buyers evaluation and offer also a refund for a better (5 star) evaluation. This is also not ok. Report such sellers!
Bottom line: If a seller doesn’t delivers what he promoted and in time it’s your RIGHT to evaluate him less or much less than 5 stars - based on the facts you have.