Warning to all sellers who leave a mutual cancellation in place


#1

I left a mutual cancellation in place on an order as the buyer and I both agreed the content would be delivered in 2 days. I couldn’t really lift it from my phone. Plus, the mutual cancellation had this text in place:

"You need to respond within the next 4 days or the order will be cancelled. "

So, I figured “hey, 2 days, that mutual cancellation is not going to expire”

Guess what? About 30 minutes before the customer agreed that it could be delivered, the order automatically cancels. It was not 4 days at all. It was 2 days.

The customer is annoyed as it left me with a negative feedback. Customer support are not going to remove it because I was unresponsive.

Ugh.

Yes, I thought it used to be 2 days, but the thing clearly says 4:


#2

Wait, but it always has been 2 days before auto-cancelling, it was never 4 days… if this is/was a Fiverr bug, I hope you took a screenshot to prove CS that it’s not your fault.


#3

Here!

I’ve been in constant touch with the client since, so I did respond, just never lifted the mutual request as I felt no need.

Looks like I forgot to take the client’s name out of the screenshot in one place. Would have been obvious if you viewed by gig anyway.


#4

Weird policy if a seller is punished for a bug in Fiverr’s end.


#5

The buyer is contacting customer support about it as we have remained in constant contact, but Fiverr has changed their policy around cancellations for late delivery, so i doubt it will even be removed.


#6

What I have done is lift the cancellation then start it again to start the clock over a couple of times.

That is a bug though if it cancelled after only two days or more likely the message saying 4 days is incorrect.


#7

I didn’t really mind the cancellation being there because the gig would have been delivered before the 4 days anyway. You also can’t cancel it through the Fiverr app so it slipped my mind by the time I returned to the computer anyway. The client is now waiting for the content until Monday. (he reordered within minutes and contacted customer support)

Just really frustrating.

Plus side; I unpaused at went straight to the front page again. Very weird.


#8

May be its a BUG!


#9

It’s as if they took those gigs that were invisible before and put them at the top and the ones with good visibility and put them at the back.

You might be entering a new golden age of unlimited sales so it would be good to figure out how to do it without cancellations although they don’t seem to harm your sales a bit now.


#10

I have a conversion rate of like 50%. But, only 1% of gigs delivered on time 0_o. Although, my gig deliveries do seem to earn Fiverr more money as 20% now seem to be tipping.

Baffling.

When it gets unpaused next, I have a bit of a way to deal with it. Only reason I got into this pickle was because I had large orders to deal with from the previous week, so I was still working on a couple of 40 article orders (10 of them). So, that got annoying.

I want to unpause now as I know I can deal with everything that comes in five days from now, but I am also scared that while I have some that are very late, every time Fiverr beeps on my phone, it shall be a new cancellation. I can live with 48 more cancellations at this point, but no more. (49 shortly when the one is removed)


#11

Has it always been that much??? Or is that something new?

That could be the answer.


#12

Conversion rate is normally around the 25% mark.


#13

That’s still very high. I wonder if the new algorithm looks mostly at that. It’s the first thing I’ve heard of that makes sense.


#14

My conversion rate is usually 12-15%


#15

How many sales do you have a week and month? Where are your gigs listed lately? Are they found easily in searches?


#16

Usually, I have around 20-40 sales a month. My gigs were always on the first page if you search the word “social media banner” or “facebook fanpage”, but now when you open my categories which are “Social Media Set-up and Integration” and when you open social media design I am on the first page also.

But over the time, I’ve updated my photos, my profile, text. It all got better when I started using a photo of me. instead of the idea bulb.

In the past 2.5 years, my conversion rate was around 6%-7&.


#17

So have you moved up in your gig placement lately?

Your rate is very good. I’m no expert on conversion rates but anything over 10% is probably considered very good or excellent.


#19

I have never checked my category directly, but I assume that my gig moved up in the search placement. That happened after I used my own photo and I upped my prices.

Yep, I think so also.

But April was my worst month ever on Fiverr. I had about 10-20 sales on fiverr.

What I forgot to mention above was that I got 20-40 sales per gig.


#20

I have one gig that on June 13 got 4 gig views. I got an order on that day so my conversion rate was 25%.

My impressions were at a record low on that day.

If that is what the algorithm is looking at for gig placement that’s not a good way to do it.


#21

Usually, I don’t check my impressions a lot. Nope, I don’t think that new algorithm is looking at the gig prices, I gotta find something on google for the new algorithm.

Maybe it’s because I got my tags updated.