I left a mutual cancellation in place on an order as the buyer and I both agreed the content would be delivered in 2 days. I couldn’t really lift it from my phone. Plus, the mutual cancellation had this text in place:
"You need to respond within the next 4 days or the order will be cancelled. "
So, I figured “hey, 2 days, that mutual cancellation is not going to expire”
Guess what? About 30 minutes before the customer agreed that it could be delivered, the order automatically cancels. It was not 4 days at all. It was 2 days.
The customer is annoyed as it left me with a negative feedback. Customer support are not going to remove it because I was unresponsive.
Yes, I thought it used to be 2 days, but the thing clearly says 4: