I am new to actually using Fiverr, but have had an account for a few years.
Recently I wanted to order a logo made for my YouTube channel and marketing.
I found a seller and paid for a logo. I described what I wanted in details and he started sending a couple of bad ideas and I almost gave up but then he finally did a really good version that we could work on until finished. I did the final touches in Photoshop myself.
I paid the guy double as a bonus. And I then went to a new seller and got it animated for 80$ USD.
After a few days I started to have this nagging feeling and I started searching for the images. I used image search online and in the end I realized the logo was swiped from a logo used by a tiny Tech company on Facebook.
I contacted the seller who kept denying and gave bad excuses. And then finally I contacted Fiverr and asked them what do do.
After writing Fiverr I followed up a few hours later when I realized that the image also existed as stock art. I asked Fiverr to not ban the user, but refund me the bonus and change or remove my 5 star review.
Now I should add the seller did not use nor pay for the stock art, but he took it from the Tech company, because the tech company had done two very tiny revisions (an added tooth and a blanked eye).
I contacted the tech company and got their permission to use my logo. I have plans to pay for the stock art as well.
So what did Fiverr do? They read the first but not second message in the support thread. And then they banned the guy (I don’t know if it is permanent or not). And refunded me.
My problem? I really like the final design. I have spent so much time ordering it and I have paid an extra 80$ to get it animated on Fiverr by a whole new seller.
I then wrote Fiverr again and begged them to reinstate the guy so I can pay him the original sum without the bonus (to teach him a lession) so I could move on.
It has taken me SIX days to get a reply from Fiverr and they refuse to help and refuse me the right to use the logo.
I honestly think it is incredible that they decide to ban the guy when a warning was enough. I can understand it to some extent, but since I have solved the problem for everyone involved it would give them money, give me a logo and allow the seller to be on with a warning. Instead Fiverr leaves me hanging and WASTED A WEEK WAITING FOR SUPPORT REPLY. And I wasted a few weeks.
I am so frustrated with this platform now!
First of all I realize there is little actual support, people wait forever to get a response. I also have realized how easy it is for sellers to sell plagiarized artwork. There is a reason why they can deliver in hours doing an original logo. I have identified accounts that send multiple bids on a job with the exact same text.
I have several smaller and larger projects I wanted to use Fiverr for, but I am not very confident in using this platform. I wanted a sci fi book logo for example. But how can I dare using this platform if I get plagiarized artwork. If you publish a book or use a logo in YouTube, you can’t just change it like that. It would make you liable for lawsuits.
I feel really down and everything I was supposed to work on has grinded to a halt while waiting for support. I wrote them back today and I guess I have to wait another week to get a new nothing-answer…
Soooooooooooooooo frustrated !!!