Hi fellow sellers,
Just want to share my experience about mutual order cancellation.
I got notification of an order cancellation which it shown as “mutual cancellation”.
The order completed almost 1 month ago, around middle of december 2017. Buyer was happy with the delivery and left a good rating.
And just yesterday I receive notification that buyer cancel the order as a mutual cancellation. Big question mark appear on my forehead.
After I checked my earning details more further, I found out there’s another order that being deducted from my earning. Same story like above. Seem I missed the notification on that one. But this order was kind of frustrating. I spent my time for hours to follow the brief and did the job but buyer ask for refund, didn’t even ask for revision or try to communicate. You know like, hey do this job, ok I don’t like, refund! I decline the order cancellation because I have spents my hours to work on it and buyer didn’t even want to communicate.
Straight away contacted customer support and ask what was the issue with this mutual cancellation that I never make.
Here’s they reply:
"Thank you for reaching out to us. I am very sorry to hear about these less than pleasant experiences with these orders. We have reviewed these orders and see that they were cancelled due to chargebacks with the users payment providers. We have reviewed your orders and we have gone ahead and added these funds back to your account.
We apologize for the inconvenience this may have caused. Please let us know if you need any further assistance."
I was relief to hear the reply. Although I am not sure which order from my case above that they will funds back to my account.
Whenever you see a mutual cancellation that you didn’t make straight away contact Fiverr support.
Hope this post is useful.