Watermark doesn’t go away

[bjrngrote]

Hi,

I just made a payment for a drawing. The preview looks just brilliant but when I download the file, there is the fiverr watermark all over the drawing, rendering it useless. Once again: That is AFTER I completed the payment. Any hints how to overcome the issue?

Best wishes

[justinayeh]

Have you contacted the seller? I’m a seller and my buyer had this issue, so I used the chat function to send her the file. Your seller ought to be happy to assist you with this.