Fiverr Community Forum

Watermark still there

Sometimes when clients accept the order the watermark still remains there. Why does that happen?

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The Fiverr watermark will disappear when a buyer accepts delivery. If the delivery is not approved within the system, the watermark will remain.

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I know that. But clients report me of this issue after completing the order! Isn’t it strange?

If you think there is an error somewhere, contact Customer Support.

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Hello!

As a customer, I had the problem each time with the iPhone application but the watermarks are removed correctly on the web version.

I think that is an iOS Fiverr app bug.

Fabien

I get some customers like this. Ask them to complete the order, refresh the page and re-download the files. That might work.