Fiverr Community Forum

We couldn’t verify your identity, since the photo you provided wasn’t of a supported ID

HI I am trying to verify my id but it says “We couldn’t verify your identity, since the photo you provided wasn’t of a supported ID”. What should i do to verify? i tried twice but no luck. please help.

1 Like

Hi @razi40,

I would suggest you contact CS. Here’s the link

https://fiverr.com/support_tickets/new?source=help_center

2 Likes

Only CS can help. Tell them the issue in details

I am from pakistan and i tried my driving license which is in english, but it was failed. I have id card in urdu language only, should i try that? I have already tried 2 times.

HI, My issue has been resolved. I uploaded my driving license 3 times but it wasn’t verified. then i filed a complain and now it is verified.

Did you use your ID for verification?
I am having the same issue. They are not accepting my license. Even though It is written in english

Kindly help me out as you have gone through this.

I used my driving license, please don’t try more, just mail them and tell them, and wait, they will resolve the issue.

Thanks Razi for your reply
I also failed my three attempts
Now fiver is saying that their support twam will review my account
How long the procedure will take
Any idea?

they will take 2 days almost. don’t worry they will restore your account.

Hope so
Thanks for guiding me👍

Riz did fiver send you another verification try or they just verified it on their owm?

is your id verified now?

1 Like

Razi, did they send you another link to verify your ID or did they verify it by themselves?

sometimes it happened but it will be solved