This way we will have some protection, and not only buyers will have all the tools and feedback extortion at their disposal.
We all have had clients from hell. You can sense them from first message they type, from first instruction they fill in your order - that “I need to mark this order to check on later and see its status in a few days after delivery”.
I have no problem when clients ask for something more, or make some changes - I will do it once, twice…
For example I was asked to move lines in Excel report, sorting, move cells and so on… and I did. The result?.. You are probably guessing right.
So sometimes request/demands go over the line, and way out of what I promise in gig description then it has to have some consequence. My work has to be rated on what I promise/advertise, not on “what they felt”. This is business, and real money and human resources are involved.
In either way buyer can leave you 1 star rating and “bad experience” as feedback comment. You will not have that feedback removed by customer support.
Your only option will be:
- get over it and move on
- negotiate with buyer and offer refund for his consent, or maybe you will have to do some extra work just for that consent.
Buyer can manipulate you with rating system where only he has the tools. And you don’t.
So implementing “Buyers blacklist” - will give you confidence that you will not have to deal with that buyer again. Where you done all what you promise and in return you had to do a refund and maybe some extra work. Or what’s worth - unreasonable feedback which you can’t fix even if you want to.
And as for Fiverr it wouldn’t be a problem. He did not spend his $5 with me, he spent them with other seller. So Fiverr still gets its share. And you don’t - but that is your problem now.