I am seller on fiverr since 5 years now and I have seen many difficult buyers but I often buy as well so I’ve experienced the buyer side as well.
My question from the sellers is, what do you do when a buyer is difficult just because he’s new on fiverr and he’s not very familiar with it? What if a buyer didn’t read your gig desciption and ordered your gig just because of your catchy gig title? Or what if you have mentioned a limit to your $5 service which he didnt know (because he did’nt read) and now when you are asking for gig extra, he’s not ready because that is out of his budget?
In all the cases mentioned above, the mistake may be at the buyer’s end but still, my suggestion to the sellers is to remain flexible, take some time to guide the buyer and even if you want to cancel the gig, make sure that it doesnt hurt the buyer’s feelings about fiverr. In case its your mistake (unclear gig description), take extra care and deliver what you have said in your gig and change the gig description making your point clear.
I have faced many buyers who take more of my time than usual in providing info about their requirements. It becomes difficult at times to entertain them but I still do spend the extra time for two reasons,
- I’ll be fiverr’s first impression for them,
- I can make him/her a repeat buyer easily.
So, look at the new buyers as an opportunity and not an extra time consuming job.