@superbeewriters I definitely understand the passion behind wanting this type of rating system, but Fiverr did try this only to revoke it after a couple of years of it’s implementation. Based on my observations I believe that this type of ‘duel rating system’ started to devise a non productive ‘sellers vs buyers’ environment, and that’s simply not good for a business model that rely’s heavily on buyer trust. Yes, seller’s provide great products and services by planting seeds in our marketplace, but the seeds must be watered, and that undoubtedly comes from the buyers. Sellers are extremely important to Fiverr (this is why they’ve taken the astronomical stress of marketing at this scale away from us), but the buyers (in this business model) hold the keys to the most important part of the marketplace.
I can remember reading the forums back in ‘duel rating system days’ only to observe too many interactions where the buyer and seller where at odds about ratings. This was an internal tug of war that Fiverr had to do away with as I personally don’t believe that a buyer should be rated on a 5 star scale like sellers. An idea that I’ve shared in the past with ‘email@example.com’ was perhaps within an order prompt a previous seller’s feedback could provide some perspective into the type of buyer you’re interacting with, but that feedback should be on a guided scale that helps the current seller adhere to checkpoints that could help them improve the interaction by doing things differently.
When I 1st started selling on Fiverr (back when the ‘duel rating thumb up/down system’ was in affect) my knee jerk reaction to negative buyer feedback was to rate them identically as to ‘get back at them’, because they were obviously wrong about my service. Looking back, I realize that I wasn’t getting back at anyone, because ALL of those negative ratings still lead to monetary gain for me. I’ve learned over the years that ‘the customer is always right’, and situations where buyers are looking to cause hurt and harm are absolutely the expectation and not the rule.
If you’re experiencing more scenarios where it feels that the buyer is trying to hurt your Fiverr business or leave a negative rating about your gig, you have to explore the role are your offering is playing in each of these interactions. How do you set the tone of the order with your initial engagement? How do you handle them throughout the interaction? What continually creates the grounds for a less than desirable rating of your service? (The most important question you have to ask yourself is) You’re asking for a $5-$50 investment for your product/service, so even after they’ve garnered enough confidence to order with you, why do they (more often that not) appear so uneasy and upset about what they received?
Every sustaining business model across virtually every sector understand that you have to create an inviting and comfortable place for customers to continually want to shop and spend their hard earned money in. It’s true that the products and services we provide as sellers are the reason the customers are constantly walking around the store, but if our store builds a reputation where the buyer is reprimanded or scorned in any manner (just or unjust) we will unquestionably create an empty parking lot, and no one will want to walk through our doors.