I’m a freelancer on Fiverr.com providing web development gigs. So far, whenever I send the delivery to the buyer, there is no sort of protection at all. There are mutliple ways to solve this.
One way in which this could be solvable is creating a “Preview Only” whenever you deliver html files. Now I have no idea if this is possible for other files like .php, but usually this is how it works with market places for website themes and such. You can only preview it, and usually the code is hidden even in inspect it can be hidden in a lot of ways. The only way is if you buy the theme that you actually receive it by email.
My idea does not mean that the buyer has to receive the work via his/her email address. My idea is that the buyer can preview his/her new website, but only through Fiverr’s preview system. Which would obviously have a watermark also at the top that says “Delivery Preview”. The buyer can see the new website, and then if he/she likes it and clicks on “Accept Final Delivery”, a new option will popup that says “Download Source Files”, but only after accepting the final delivery. This can be one of many protection methods.
The Problem & Solution:
Another problem is after the delivery has been accepted. The buyer could just request a refund before the seller gets paid, which is a really big issue. Now the solution to this could be that instead of making a review “Optional” what about making it required? Just at least stars, no need for a certain message, just rating the buyer using stars shall be enough or just a Like/Dislike button, then that shall not allow the buyer to request a refund. This may be very unfair, but lets say that there was a problem after the delivery, a problem with code or a certain optimization and responsiveness. Perhaps the buyer can return to the order and request a “Technical Support”, which then wouldn’t cancel the order, it will notify the seller that there was an issue with the order. That would allow an easy solution to it.
What is your opinion on this idea? Do you guys have any other ideas that could be a solution to it?
This is just a personal opinion and an idea.