A buyer ordered a singing gig from me. We communicated, I completed and delivered it, yada yada.
After delivery, he said it sounds very good but asked for an extra harmony (which I should have charged extra for, but I left it because it took 5 minutes to do and I’m too nice sometimes), and afterwards the last message he left said "This is great"
However, he never accepted the order and it was automatically marked as completed after 3 days. Another few days later, he finally leaves a 2.7 star review!:
Communication: 5 stars
Service as described: 1 star
Would recommend: 2 stars
Comment: “the audio quality was really poor”
I am extremely confused (and pretty irritated by this). He leaves a poor review and comments that it’s poor quality after saying multiple times after delivery that it was great?? I played the job to a few people for opinions and they all agree that there is no problem at all, and it sound beyond fine. Almost all my other 5* reviews even commend my audio quality.
Could I get some opinions and advice please? This makes absolutely no sense to the point where I believe the review was meant for another service. Thanks in advance!