Before both threads are closed, I’d like to say thank you to everyone who has welcomed our new moderators (see this thread and the earlier one) and the team really appreciate the warmth offered to our expanded team!
I’ve received a few PM’s with minor questions so I thought I’d just give some general answers here. The three moderators that you all know well have been managing the forum without too much difficulty, though we had some backup moderators from long ago that were no longer active and aren’t set up as moderators anymore. When one active mod is away, two can still usually manage though it leaves even more gaps in certain time zones. When two active mods get very busy, a staff member can usually step in to help, but it’s nice to have some extra volunteers so that staff can focus on more critical Fiverr issues.
We weren’t particularly concerned with having more super-active folks, but we were lucky to have some candidates who were long time Fiverr users, forum users, or both. It was also nice to add some people who maintain a super positive attitude and aren’t too harsh (or the opposite,) especially when so many new users struggle with English and need a nudge. Besides, our long time faithful moderators sometimes forget to be open-minded with newer users since we’ve dealt with various spammers, dramatic threads, and rough times with changes to forum and Fiverr. Fresh perspective is nice!
With a quick glance at the questions we’ve all been asked - the new moderators were promoted by staff and we do not know at this time if more will be added anytime soon. If anyone has any other questions about forum moderation, you can send a ticket to Customer Support indicating interest. Questions or complaints about moderation are typically forwarded to an appropriate staff member.
As of March 3, 2018, the moderation team consists of:
Anna, @annai80, voiceover artist and native German speaker (Forum Level 4, Leader badge, Moderator badge)
Eoin, @eoinfinnegan, seller of SEO, editing and more, native of Ireland (Forum Level 4, Leader badge, Moderator badge)
Maddie, @fonthaunt, seller of blog articles, research and more, native of the U.S.A. (Forum Level 4, Leader badge, Moderator badge)
Sue, @sue_mcl, voiceover artist, native of Australia (Forum Level 3, Moderator Badge, Mod-in-Training in March 2018)
Earid, @wp_kid, seller of WordPress services and more, native of Bangladesh, (Forum Level 3, Moderator Badge, Mod-in-Training in March 2018)
Staff Moderators: Matt Jensen and other Fiverr staff work in various offices in California, New York City, Tel Aviv, Israel, Florida, etc. Not all staff members act as forum moderators, but some do. When you see a staff member post, you will see a staff/moderator badge and title like this:
I hope that answers some basic questions! Thanks again for all the support we receive as a team!