I’ve been on Fiverr for 3 years doing music/audio, mostly singing. I’ve had a fair amount of completed orders, about 720, and I’ve had to cancel around 15 which isn’t awful. Some of the cancelled ones have been accidental/duplicates and a couple were mature content that I was unable to do, and only a few were truly due to disputes.
I was at the very end of my queue last week and finally delivered my last order which was relieving. I had already sent a sample and was given the green light by the buyer, so I had confidence. I delivered 3 versions, all stylistically different and each one having a few options for flexibility. Unfortunately, my hopes were false, and I got a cruelly worded modification request a couple days later.
To make things short, the buyer claimed there were timing issues and that I sang in the wrong octave. He said my files were not usable and that I needed to do it “right.” I tried my best to show him that I completed the job as assigned by sending him a demo mix and explanations. Based on his demos, there were no blantant discrepancies between my deliveries and the piece, but I kept getting the same response.
Eventually, when his argument for technical errors no longer stood, he kept indicating that his desire to cancel was based on preference (saying I “wasn’t a good fit” although I sent a sample), despite continually denying it. In this case, I contacted CS. They actually sided with me and told me to convince the buyer to accept the order.
I appreciated this response from support and was pretty surprised. Thinking that when the buyer learned of their verdict, he would see that I met his requirements (and actually went beyond). Nope. He became borderline insulting after this (calling my voice “creepy” even though his song was an organ piece/funeral song), told me he picked someone else out to do it instead, and I just gave in. I sent the cancellation request.
I try to avoid cancellation as much as possible, and in this case, it is a loss of $44 in revenues. My understanding of the policy is that if the work delivered is what was described in the order, whether the client decides to use it or not, the seller is supposed to get paid. I’ve had orders like this where they decided not to use it but gave me 5 stars.
There has been a time where I didn’t give in and wanted my revenues. It’s my single 1-star review.
I don’t know if there is a solid point here, it is seriously just a rant, but I’m just getting tired of experiencing it and seeing this with other sellers.