Well, I had an interesting conversation with Fiverr CS, (ie Hugo).
I had an unexpected situation happen yesterday that required my immediate attention after work. While I was working at the school, I had an order for $60 that came in. It was actually a $10 order with an Extra Fast for $50. I would not normally turn this down, but I needed to for personal reasons. The buyer was a repeater from the day before. He ordered $55 worth of material and wanted it done in 1 day. I was able to do this and sent it off. He has yet to approve it (now I expect negative feedback for that one for this latest one).
Anyway, I have sent a mutual cancellation for the order, explaining (but without going into much detail) why I needed to cancel the order. When the order came in around 9 a.m., everything was fine (I was just at work). But, noontime, all hell broke loose. I couldn’t cancel the order until I got home after 1:30. The buyer has still yet to accept or decline the cancellation. Here’s the problem:
I asked Fiverr CS if they would consider canceling it for me, for fear that the buyer would be spiteful, decline the mutual cancellation and cancel the order, causing a failed to deliver notice on my gig. Hugo responded saying that he was not at liberty to do that but that I should go into further details of why I needed to cancel the order with the buyer. (No, thank you. I don’t want to discuss my personal life with a stranger.) Then when I asked, based on his answer, if Fiverr CS would remove the negative feedback that would result with the order going late even though I tried to mutually cancel 5 hours after it was placed, he said Fiverr CS no longer removes negative feedback that doesn’t violate their TOS (I call BS on that one too).
So, in essence, I’m held hostage to an order NO MATTER WHAT?! I believe that my responses and inquiries to this were very nice - nicer than I would have been to the people I work with from time to time. This is the first time I majorly disagree with Fiverr CS. What it basically means is that no matter what we do, we are held to a buyer’s beliefs that we are their employee once they order our gig. Now, freelancing means I can say NO to who I want to work with, and if there is a personal issue to contend with, then Fiverr CS should have enough respect for us to help us in this regard - be it order cancellation or negative feedback removal. From Hugo’s response, sellers are nothing more than a means to an end. And, with the automatic feedback in place, there’s no way to have poeple hear my side of the story on that order.
I’ve always worked under the belief - and still feel this way - that employees make or break a company - not buyers. You can still have buyers coming in the door, but if your employees are unhappy and decide to leave, how will you get the buyers to stay?!!!
I know this is falling on deaf ears when it comes to Fiverr CS, but they should have enough respect for us sellers too. Buyers come and go, but your “employees” will always be there if treated right! This is the first time I’ve ever felt true disappointment in Fiverr CS.