So while back user contacted me for my once upon a time very popular gig http://fiverr.com/creativepro/give-you-a-sexy-glamorous-and-professional-photoshop-makeover .
I was even briefly featured by fiverr but the removed me from a feature when I paused my gig during a brief vacation and got a negative review when I accidentally sent the wrong picture to a client facepalm. The user wanted me work on her modeling portfolio pictures on fiverr, she wanted to give modeling a try. I have worked with models and agencies before so this wouldn’t be much of a problem. I told her I was a slightly more expensive that the others since I was experienced and do really quality work. Gave her a free demo even.
I told here her images were poor quality (dim, compact camera, low res etc) . She said she didn’t have an option and told me to proceed. First image went well, she was happy. She hired some more $30 worth of gigs but for some reason didn’t give me a positive feedback for the first one.
Second image, all hell broke lose. I told her image quality was poor and there was no way I could compensate for the level of detail - professional lighting and makeup play a HUGE part. She then pissed me off, told me my work was inferior. Started comparing me to a Victoria’s Secret photoshopper who does gigs for just $5 (Seriously who are you ?), told me I suck etc. I lost my cool and explained it to her in strong language - Huge mistake, my fault completely.
She misquoted me, gave me negative reviews for both the gigs she order - even the one she liked ! A small tiny part of me thinks she did this to get free gigs, she thought I will refund her - I put too much time so I didn’t. Now, I don’t earn on fiverr for a living. It’s just fun for me, I like photoshop challenges and mostly for making people happy - I even do small bonuses like a professional B/W version to make them happier. Alas, because of these negative reviews no one has ordered the gig since. And it was really fun working on them
My Tips :
- Don’t work with over demanding clients, not worth it. Tell them you cannot do tons of revision for $5. Include this in your message to buyers when they first order.
- If there is a problem, explain to them in advance. If your quality is compromised tell them that.
- Don’t be rude to buyers UNDER ANY CONDITION, even if they are disrespectful. Cancel the gig immediately when you feel uncomfortable - not worth it. Just today I cancelled $20 worth of gigs from sociacademic / celebritytypes because they were over demanding.
- Explain to them that you are doing this as a passion. Some people exploit fiverr users, it sickens me.
Anyways, what tips do you have to share ?