Hi, I am still waiting to set up my first gig, but before I do, I am trying to find information as to what different modes of communication with the buyer are acceptable within the Terms of Service (TOS).
I have searched through the webpages of the Help and Education center and have quoted below what I found is relevant. But my question is still whether as a ‘free user’ is it acceptable to talk with the client through phone, messaging apps, personal email, etc. to discuss what the client exactly requires. I quote the information from the Fiverr Help pages below:
The only way to communicate with a buyer is if an order is initiated, a “Conversation” thread is created and you will be able to communicate with the buyer.
Pro Sellers can call buyers to discuss order details (via Sky.pe, Hangouts, etc.). Just make sure to document your discussion within Fiverr.