I’d like to be able to have a say in the orders I accept. Buyers make orders without reading (or perhaps willfully ignoring) gig descriptions and gig requirements. Sure, we can get those orders canceled usually, but it’s a waste of time and energy for all involved (including CS). If I were able to accept gigs (much like a buyer accepts a custom offer) then I could choose the projects I work on.
One could even make a time frame for accepting the order. Much like one can choose delivery time, one can choose acceptance time. Gig A has a delivery of 3 days and acceptance of 12 hours, Gig B has 24 hour delivery and 2 hour acceptance. If the seller doesn’t accept the order, the buyer is never charged so no one loses money (or is refunded in credit, which is notoriously a hassle to use).
Also, obviously I’d like Paypal chargeback protection. Make optional contracts for larger orders (like over $50 or something) wherein both seller and buyer state the gig description and timeline and agree to work and pay accordingly. Then, should a chargeback occur, Fiverr can show Paypal a contract that shows it wasn’t fraudulent. Or, at least, make an option where the seller can fight on their own behalf since Fiverr doesn’t want to do it. Playing middleman is a lot of work and if Fiverr loses money in chargebacks they should have an incentive to let sellers do the work to get their money back!