What do you do if the buyer accidentally hits thumbs down?


#1

I just sold my first gig. The buyer sent me positive feedback and also posted a positive comment but put a thumbs down. I contacted the buyer and they said it was an accident.



Can they fix it on their end or is it a customer service thing. Have any of you experienced this?



Below is the offending post.

http://www.fiverr.com/robotsaresweet/draw-storyboards-or-comic-pages



#2

Just message the buyer to change his feedback…



I had the same issue happen to me… The buyer can change from a thumbs down to a thumbs up by going to the purchased gig…



I hope this helps!



Please check out my gigs on here… I will gladly help you anytime if I could



Jay & Fun-Goo

http://www.fiverr.com/fungoodesigns


#3

Thanks. I will definitely check yours out.


#4

Yup, the previous comment summed it up. It’s rare, but it does happen. Buyers always change it immediately!


#5

It’s all fixed now. Thank you for your help.


#6

also CS can help to some times buyer an go days before they see the message. Just take a screen shot and send to CS.


#7

when this happens you can cry for a while, then contact CS


#8

Contact buyer, then CS.