I have a situation where the buyer interacted with me prior to ordering a gig. He also followed the buyer instructions and submitted the info. Then I requested for further info which was essential to submit the order. He replied back with a big explanation which did not make any sense. Not only that, he doubted my credibility, used foul language and tempted me to finish the order to prove I was worth it!
- I refrained myself from exchanging abusive language (honestly I was p***d off)
- I still wanted to complete the order (not to prove I was worth it because I feel I spent quality time completing the order)
- I ended up with sending him a mutual cancelation request.
Note - It’s great to have mutual cancellation and knowing it doesn’t affect the rating system any more but to use it for every difficult client is not the best approach according to me. So, if any of you had been / were in my situation, how differently would you tackle or resolve this situation?