Connecting with fiverr customers outside of Fiverr is against Fiverr’s TOS. If you found them on Fiverr, you need to work with them on Fiverr. So no outside email addresses are allowed to be exchanged. I am aware of this and I have been very careful to follow all Fiverr’s TOS as I want to, someday, become a Top Seller.
Now, what happens when customers outright gives you their email? You didn’t ask for it, they just go and drop it right there on your inbox.
What do you do?
Do you just NOT respond?
Will Fiverr take it against you?
What will happen if for some luck you we’re being evaluated for Top Seller status right at that time?