Today I got a message from a buyer who said this to me:
Hi! So far no delivery, no nothing, except your PDF. I guess you still plan to look over my salescopy. Sorry to say, but you cannot offer smth for 5USD, then ask for 40USD just to make you start working. I don’t think that this is an acceptable move. Of course you cannot check everything for 5USD, but have to provide at least some points. If you don’t like please refund. Thanks!
I wish I could tell you how long this person has been a member of Fiverr.com. However, that feature for buyers is now gone All that being said, I assume he’s either very new…or has purchased only from sellers who are very new have haven’t yet leveled up. I did a google search to see if he’s left any feedback on fiverr with no results.
Now, the first tip to buyers is of course to read the gig and watch the video.
The gig in question has the following “gig extras” and gig description.
Now of course all “gig descriptions” are limited in words and as such can never be perfectly communicating to anyone.
My second tip to the seller is to have empathy.
I delivered on the order on the eve of a major holiday in just 3 hours. I sent a message showing how best to use the checklist and swipe-file. Along with this, I included reminders about the gig extras.
The seller asked me if I would “Take a look” at his copy. Which I did as a curtsey. Now, when this kind of request comes to me either in a message or on a gig I frequently say, "Based on a number of factors I don’t think (or I do recommend) this gig will be right for you."
In this case I said, based on what I’ve seen, not only did I think it was a good choice for him to get the upgrade. But that because he was from Hong Kong and not a native English speaker that the $40 gig extra would be the best fit.
In addition to this, I sent a video that showed how to leave feedback if he didn’t want to go further or to reach out if he had any other questions about the gig extras. At no time did he express any displeasure in the delivered materials. In fact, it seemed to an honest broker that he was saying, hey could you take a look (in light of the information you sent. I see from that information you’re an expert and I’m wondering if I could use you more).
Have empathy with sellers. Understand we’re set our prices the lowest they can be for the service. Extra messages back and forth eat into our time. Almost all of us are happy to provide support and followup. But remember, to (a) ask nicely, (b) be transparent with your feelings and orientation (if you’re unhappy be clear about it not try to grind “happiness” out of us), and © be patient with time zones and other reply time differences.
I suspect this buyer will follow the video I sent him to request a refund. And, I’m happy to give it. And he may wonder why I wouldn’t just capitulate to “make him happy” or “keep the order”, etc.
As I’d personally love to go an additional ten times above and beyond for everyone, it would be a huge dishonor to the people who engaged me according to the public offer, take my professional advice when its offered, and paid for the extras.
It dishonors them to change the game for the “squeaky wheel”. So better for me and my expertise to be “dishonored” with a refund (remember, not all refunds dishonor me. Not all offerings and products are for all people. This buyer WANTS what I have. He just wants it for less than others have paid) then to penalize the people who make fiverr such a wonderful place that I expect to be here for years to come.
Bonus tip: When you pay the minimum, you make it very easy for sellers to walk away.
If he had paid $40 more and wanted a few more tips, I’d have been much more inclined to give them. But at $5, I have to ask as would any rational person, how much more time can I devote to earning $4.