Here’s the conversation with customer support
I hope you’re well. I understand that this is inconvenient.
I checked this for you and from what I can see, it seems that the buyer understood that you cannot provide revisions for free and they are asking if you are going to start working on another song. Can you please follow up with them and let them know that you can complete this order now and if you wish, you can proceed with working on the other song within the new order?
As a reminder, customer support cannot manually change the status of an order, however, we will review the buyer’s behavior with our Team.
I hope this helps. Please do let us know if you need further help.
Joan | Fiverr Customer Support
casperperez Yesterday at 03:30
Hello Joan, I proceed and he refuses to pay for new revisions or accept the order. I’ve been nothing but collaborative along the whole process of the order and before that.
My question is, what will happen if he keeps doing this, and the order get to very late?
As you surely can understand I refuse to keep working for free or to give away an order I’ve fulfilled as he agreed and recently confirmed.
Zelda Yesterday at 07:45
I can understand how frustrating it might be dealing with a demanding buyer.
I would like to explain that given that your order was already delivered, it cannot be marked as very late.
I can appreciate that you did the work, and sometimes it happens that the buyers are being unreasonable and demanding. At that time you can highlight that the work is done in line with the gig description an list all the work you’ve done.
I can see that the order is delivered now. Let’s wait for the buyer to come back and then we can take it from there.
Keep me updated!
Zelda | Fiverr Customer Support
casperperez Yesterday at 21:38
Ok, finally he agreed to close the order for his convenience, he really needed me to make a modification and I could make a deal with him to convince him to do it.
Fortunately this situation got solved, but farther than a bad experience is really annoying that for inconsistencies and grey areas in fiverr’s terms and conditions things like this happen.
This is not the first time I had to deal with buyers like this, and I know you’re aware that it happens often to many other sellers. I know it could be hard to legally close those gaps in the terms and conditions and at the same time maintain buyers affluence but at least you could invest in educate the sellers and buyers to not let things like this happen. and be transparent about it.
I still have the doubt, in a situation like this, if a buyer continues using the modification button to keep the order open and I ask you for intervention and there are all the conditions for you to close the order as the buyer inflict the terms and conditions, would I still receive the payment that correspond to the order I delivery and the buyer accepted in the comments that was completed?
Thanks again Joan and Zelda, and you that will answer so concisely and openly.
Thanks for the hard work!
Peter Yesterday at 22:59
I’ll clarify the matter for you.
Just like customer support cannot force you to keep working on orders that you don’t want to work on, no one can force a buyer to accept work that he is not satisfied with and complete the order. If the buyer stops responding the order might be automatically completed after 3 days or if the buyer opens a dispute with his payment provider you might be compensated.
I understand that these situations can be difficult and that pleasing buyers as a freelancer can be a frustrating experience but it’s just the nature of the job - I have worked as a freelancer as well and experienced similar situations.
Fiverr does try and educate both sellers and buyers regarding the system and how it works but as you are well-aware a lot of people in today’s world tend to skip notifications informing them of important things and skip everything they don’t want to read. So, even despite all the material available in the help center on the website, situations like this still happen.
I hope that clarifies the situation for you and if you need anything else, just ask.
Good luck with your future orders,