I didn’t get any reply for past two tickets? Any reason?
It sometimes takes them a few days. How long ago did you submit your requests? My last request a few weeks ago was answered after 3-4 days.
It might be because of Covid-19, sometimes I get responses from them them in 4 days
More than one week.
It can take up to 10 days to get a response at the moment. Check your ticket is still open … and wait …