Fiverr Forum

What happens when a buyer want to cancel the order and after sending the cancellation request he did not accept it!


#1

Hi there, its been 19 days a order is on hold. buyer is online, he get he exactly wanted, but each time he sends modification request but what modification he needs never told me.

I contacted fiverr and they said resolve it through resulation center.

fine, the buyer at last gave me a message he wants to cancel but when i send him a cancel request he did not accept it, the cancel will be done within 24 hours now.

my question is, if its auto cancel, then will the fiverr system automatically give me a 1* review.or there is nothing like that. i do not know about this. cause its my 1st cancel in the 1 year time on fiverr.


#2

Hi. As far as I know, the automatic 1* cancellation only happens when a seller doesn’t deliver at all and lets the order go into Very Late status and the buyer chooses to cancel.
(This, I know from experience - as the buyer, luckily; if a seller will let the order go “very late” and won’t respond to messages at all, and you finally cancel to get your money back, you, as the buyer, have no choice in this, that 1* review with Fiverr’s default text will happen automatically. Had I not canceled finally, the undelivered order would just have lingered in my dashboard forever, apparently.)

In your case, this should happen:

  • Mutual Cancellations: This is one way to resolve an order that both parties can’t agree on. If one side requests and the other accepts within 24 hours, then the order is cancelled mutually. If a buyer doesn’t respond within two days of a seller initiating a Mutual Cancellation, the Gig is automatically canceled and the cancellation is listed as seller > initiated.
  • Customer Support: If sellers and buyers don’t agree to a mutual cancellation, then contacting Fiverr Customer Support is the next step.
    https://sellers.fiverr.com/en/article/cancellations-and-how-to-avoid-them

The cancellation will affect your order completion rate but that should be it (of course, you need your completion rate to stay at min 90% to not lose a level on next evaluation date, so, good luck with that).

Whether you should have canceled when you delivered what was agreed or your gig promised, is another question, but your decision, of course, I can imagine that one modification request after the other without any comment gets very annoying.


#3

Thank you so much Miiila for the information. :slightly_smiling_face: