Fiverr Community Forum

What happens when a deal goes bad?

I am having an issue right now… The seller has not fulfilled his obligation toward the project given. Money has already left my account, and I am not finding a way to get it back. The Seller and I already agreed to let this deal die, so even they don’t know how to give me the funds for my purchase. Can someone place me in the right direction?

Open the order and click on “Resolution Center” there you can issue a cancellation request. You can also ask your seller to cancel the order or reach out to customer support for assistance.