Fiverr Community Forum

What happens when paid and not hearing back?

I decided to try someone new to get a faster turn around and it states one day. Is that M-F? I see no place we can contact fiverr to complain, cancel sale, or reach out to the person again. Am I missing something as I am new here. I actually want to put a few orders out to see who comes back with the best, but concerned now that I have no recourse if I get nothing or ability to contact.

You will be able to return your money, but you will lose 20% cut that Fiverr take from each order. What does it mean? For example, you purchased a $5 gig and you weren’t satisfied with the result. Now, tell about it to you seller and request a cancellation. You will return 4$.