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What I need to do If buyer give me a negative review?


shakil247

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I got some problem. I buyer was give me a job but there he was give me broken theme. I did his job properly but he said that I brake his theme. now he give me a negative review. what I need to do now?? and in my profile there have 4 star. what is the way to increase this?? please friends give me some I Idea .

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There are two options in a situation like this.


  1. You can talk to the buyer and offer him a refund.



    You let him know that you will offer him a full refund by cancelling the order. This will remove the order from the system therefore the negative review will be automatically removed.

  2. Or you could redo it until he is satisfied to request him to turn the negative to a positive.
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Reply to @bachas85: That’s good to know. I didn’t know that was even possible. Luckily I’ve only had one negative review, and after contacting the customer to make it right they changed it to a positive. Nice to know Fiverr has some support for Sellers, because I hear a lot of tears on here about that - especially with new rating system.

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