I got some problem. I buyer was give me a job but there he was give me broken theme. I did his job properly but he said that I brake his theme. now he give me a negative review. what I need to do now?? and in my profile there have 4 star. what is the way to increase this?? please friends give me some I Idea .
yes i got also negative review from buyer on my reddit upvotes… i done my work with honesty and he gave me negative review infact that buyer reddit story is 1 month
what I need to do now??
There are two options in a situation like this.
- You can talk to the buyer and offer him a refund.
You let him know that you will offer him a full refund by cancelling the order. This will remove the order from the system therefore the negative review will be automatically removed.
- Or you could redo it until he is satisfied to request him to turn the negative to a positive.
I had a buyer give negative who thought I was a psychic and asked me what color shirt he had on? I’m not even a psychic! Ignore and carry on.
Reply to @productivesam:
I’d like to add a few things:
- Make sure the buyer removed his negative review before you cancel the order, otherwise it will stay there. That is what Customer Support told me when I asked them about it.
- You can offer redos, but don’t let the buyer take advantage of you. Stay sharp.
any one tell me please how to refund ??
Reply to @bachas85: That’s good to know. I didn’t know that was even possible. Luckily I’ve only had one negative review, and after contacting the customer to make it right they changed it to a positive. Nice to know Fiverr has some support for Sellers, because I hear a lot of tears on here about that - especially with new rating system.