shakil247 Posted June 26, 2014 Share Posted June 26, 2014 I got some problem. I buyer was give me a job but there he was give me broken theme. I did his job properly but he said that I brake his theme. now he give me a negative review. what I need to do now?? and in my profile there have 4 star. what is the way to increase this?? please friends give me some I Idea . Link to comment Share on other sites More sharing options...
taha94 Posted June 26, 2014 Share Posted June 26, 2014 yes i got also negative review from buyer on my reddit upvotes… i done my work with honesty and he gave me negative review infact that buyer reddit story is 1 month Link to comment Share on other sites More sharing options...
shakil247 Posted June 26, 2014 Author Share Posted June 26, 2014 what I need to do now?? Link to comment Share on other sites More sharing options...
productivesam Posted June 27, 2014 Share Posted June 27, 2014 There are two options in a situation like this.You can talk to the buyer and offer him a refund.You let him know that you will offer him a full refund by cancelling the order. This will remove the order from the system therefore the negative review will be automatically removed.Or you could redo it until he is satisfied to request him to turn the negative to a positive. Link to comment Share on other sites More sharing options...
misscrystal Posted June 28, 2014 Share Posted June 28, 2014 I had a buyer give negative who thought I was a psychic and asked me what color shirt he had on? I’m not even a psychic! Ignore and carry on. Link to comment Share on other sites More sharing options...
james_illus Posted June 28, 2014 Share Posted June 28, 2014 Reply to @productivesam:I’d like to add a few things:Make sure the buyer removed his negative review before you cancel the order, otherwise it will stay there. That is what Customer Support told me when I asked them about it.You can offer redos, but don’t let the buyer take advantage of you. Stay sharp. Link to comment Share on other sites More sharing options...
productivesam Posted June 28, 2014 Share Posted June 28, 2014 Reply to @james_illus: Thank you for pointing out those. Good luck @shakil247 Link to comment Share on other sites More sharing options...
shakil247 Posted June 28, 2014 Author Share Posted June 28, 2014 Reply to @productivesam: what happened if i re move the gig?? Link to comment Share on other sites More sharing options...
shakil247 Posted June 30, 2014 Author Share Posted June 30, 2014 any one tell me please how to refund ?? Link to comment Share on other sites More sharing options...
modelas Posted June 30, 2014 Share Posted June 30, 2014 Reply to @bachas85: That’s good to know. I didn’t know that was even possible. Luckily I’ve only had one negative review, and after contacting the customer to make it right they changed it to a positive. Nice to know Fiverr has some support for Sellers, because I hear a lot of tears on here about that - especially with new rating system. Link to comment Share on other sites More sharing options...
anubisven Posted June 30, 2014 Share Posted June 30, 2014 Reply to @modelas: How you didn’t know that was possible,but you contacted fiverr before and they did it for you? it seems all your comments here are to support fiverr on whatever they do,relax they wont push you higher in search results or anything… Link to comment Share on other sites More sharing options...
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