Yes you are right but Sir, if you have mention in the descriptions that "“Contact before ordering” so you have a proof of your self and you can contact “customer support” about that and you will definitely get positive results from ““CS””.
I wouldn’t count on it to be honest.
All gigs are supposed to be setup so they can be ordered without any prior conversation with a prospective buyer.
Having ‘contact me before ordering’ won’t make a blind bit of difference if they decide to cancel, ask for extras etc. I’m afraid.
Yeah the best option to ask them for extra but if you get an order with higher requirement with a low budget and the buyer not willing to give extra’s in that case you will have to contact ““CS”” for this, and after that cancellation your cancellation rate not gonna be effected if you are right in your position.
Nope - that’s not always true either I’m afraid.
Ok let hope for the best then.
I already did that but some I think it won’t prevent a buyer to place an order without asking.
You sure about that? Care to share your experience when CS sided with you?
I can only do the work when buyer buy the extra. So since it’s not recommended that I cancel the order, should I just do the extra work for free? I think since I am just starting, I feel I need to do it just to keep a good rating.
It’s unfair for me but I’m not sure if I have much of a choice.
Sounds like an interesting read. I’ll look for it on AZ!
If you like working for free then go for it! However, ask yourself this question, are you here to make money to support yourself and family? or working for free like a charity?
If you have lot of work then you will have to cancel the order and contact ''CS" for this. But if you are new then its my suggestion to do that work for him and take a low start to get more experience and clicks as well impressions.
As a rule, no: the first thing to do is to deliver what was paid. Extras (or freebies) can be eventually discussed after delivery. Exceptions exist, but they are exceptions.
Like I said I am just starting. I feel it’s more important than ever to maintain a good rating initially. I hope when I have enough rating, I can be more flexibility.
I can’t deliver the work without the extra. Actually buyer have to supply that item himself. It’s like creating a book cover from existing images. Buyer have to supply not only the cover but the spine image. Otherwise I’ll have to recreate the spine.
It won’t take much time for me to recreate it but I feel that this willingness can be abused by certain buyer.
That is what I thought…
You need to evaluate carefully what is worst: a cancellation or “free” work.
If you do the additional part at no charge you should tell clearly to the buyer that it’s a one-time valuable gift, that has a value of (your standard fee).
To lower the probability of such situations you may consider to raise the base price of the package, including that extra as a standard feature.
Thanks for the suggestions @pacquo Yes I plan to raise my base price but for now as I am just starting, I have to keep it a little low to be competitive.
In any case for any new sellers (like me), we can read how to use the resolution center here
Coincidentally, another seller just posted similar issue here
I think that you have anyway a margin to raise the prices.
As you can see, keeping the prices low didn’t worked in your favor this time.
It’s ok… just for this time
I would not agree. On most issues like this I have brought to CS they send back a canned respose to “work it out with the buyer.”
Miss offlinehelpers is correct.
Then just deliver ONLY what he/she ordered. It is as simple as that. If the buyer wants more work, but doesn’t want to pay for it, then don’t worry about it. Only deliver the work that was paid for. Problem solved.