I am very shocked and confused.
Here is what happened.
I selled an english to french translation website gig to a buyer named ****
Everything ran smoothly and just fine to the delivery.
The deal was closed. The buyer was 100% satisfied. I have been rated by her. All was fine. I got paid on Fiverr (not on my account yet).
The order was made on June 2 and was completed on June 6!
Check the screenshot:
But yesterday I received 2 emails from Fiverr:
" Hi paul2411,
Unfortunately, ******** has cancelled your [order FO**********] “Translate your wordpress website in french,” since you missed your delivery due date of Jun 09, 2019.*
Just as a reminder, late deliveries can negatively impact your rating on Fiverr. If needed, you may always adjust the Gig delivery time by editing your Gig, so you can meet the due date for future orders.
If you have any questions or issues, please contact our team.
The Fiverr Team"
Important information about a recent dispute
Your order with ****** was canceled due to a dispute initiated by the buyer and/or their issuing bank.
The funds from this order were automatically returned to the buyer.
The Fiverr Team"
So I immediatly check on my account to find out what was going on…and yeah I got an order that I delivered labelled as cancelled…But I got also all the record of the order process with the conversation(on the attached screenshot) which confirm that I delivered the order and that the buyer was satisfied. My ratings confirm also that.
But look what my manage sales looks like
Earnings page :
So as you can see, the funds are still here (pending for clearence) but apparently they have been canceled once also (-80$) .
Now I am totally confused…It was my first order as a seller on Fiverr.
I am wondering wether I am gonna be paid or not ? Why this order is canceled while the buyer confirmed and was 100% satisfied with my work ? Is it a bug ? Is she a hacker ?
I am not able to reach the buyer anymore. I don’t know if her account disappeared or if she blocked me. I don’t even know if she is the cause of this.
Can somebody help me please ? Fiverr HELP !
Thank you very much (sorry for my english)
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