I am in a dispute with a buyer because all though I delivered the content on time and the prepper word count that they paid for, I didn’t fill in the template that they sent, and had to adjust the number of words per paragraph to accommodate extra sections. They requested a quote for this:
Home = 300
About us is 250
Products 150 each= 900
So I wrote the order for “up to 2800 words” total. They accepted the offer, then sent me a page of requirements for the content. I had two different pages to go off, some things that were on one page weren’t on the other, s it was a bit confusing. They requested express delivery so I didn’t have the time to wait for a back and forth conversation on how they wanted it. So I added the additional parts and ended up with two documents, one blog of 995 words, and one content page of 1873 words for a total of 2792 words. They got all the word they paid for, just divided a bit differently.
So, here is how we got to this point. They sent it back for revision because, although the word count met the requirements, it was not as they specified in the instructions. I sent it back with a detailed explanation of why the paragraphs are different but that all the words are there. They keep sending it back saying they didn’t get what they paid for and there is content missing. There isn’t.
I offer two revisions and they have sent it back 3 times so far. They’re trying to get me to cancel, but they’ve already loaded my content into their website template.
I will refuse to cancel because I delivered what I promised in my gig, it just isn’t as they wanted it. I could go back and cut parts of it out and make each paragraph as they wanted bit it wouldn’t matter in the end. I will have spent more time working on it after it was finished and will still probably get a low rating.
My refusing to cancel is more on principle than convenience. Yes, it would be easier and quicker to just cancel and be done with it, but then buyers like them continue to rip off other sellers. They are not a top buyer and have only made 4 orders in 5 years.
I have completed 255 rated orders and have a 4.9 rating. What would happen if I end up with a 1 or 2 star review for refusing to cancel. The order is in limbo in revision right now while I figure out what to do.
Any suggestions are welcomed. Please don’t say that I should do whatever it takes to make the buyer happy, we will never be respected as sellers if we don’t have personal boundaries that we uphold.