What is your Cancellation percentage?

[danieljeewan]

I have completed 151 GIG’s and I have 16 Cancellations which is 10% cancellation rate, I was wondering how the rest of the community was doing.

[rr1455]

I have had about the same cancellation rate… Lots of it comes from miss communication.

Roger

[maxteridon]

well i’m new here, so i don’t have any cancellations…

[danieljeewan]

Glad to know someone else has the same cancellation, although it would be nice to know about others, especially from some of the more experienced sellers.

[goodworker123]

5 Cancellations / 90 completed gigs

[Guest tn5rr2012]

can you post the forumla to come up with the percentage rate

[goodworker123]

Reply to @tn5rr2012: yes, I dont know why he has the number 24 percentage with 151 Completed gigs and 14 Cancellation gig 😃

[oranjewebdesign]

They are using a magic formula!!



Im about 15% I think.

[hotwebideas]

Reply to @rr1455: Who’s Miss Communication? LOL

[hotwebideas]

Reply to @oranjewebdesign: Pretty low. I have maybe one cancellation out of over 300 sales. Knock on wood!

[nrallstars]

Wait… “I have completed 151 GIG’s and I have 16 Cancellations” Thats 167 total gigs, then you would take 16/167 and get .095 then multiply that by 100 and you would get a 9.5% cancellation rate, so isn’t it only 9.5%?

[mintyone]

2.8%



A super clear gig video showing your order process and what the customer will be getting helps. Also make sure you outline these steps in your description. Even if the order is totally wrong, it’s likely you can provide the buyer with something they can use. If you’re not sure, even deliver the work in a message (without marking the work as delivered) so they have the chance to see that you provide quality work and will want to keep it.

[Guest tn5rr2012]

Completed 385 family trees, 139 cancellations, 524 total 26% canceelltaion rate, is that bad or good?

[mintyone]

Reply to @tn5rr2012: What are the main reasons why people cancel?

[Guest tn5rr2012]

Usually I have had to request a cancellation from Customer Support because the buyer never responded. Most of my cancellations were at the begiinning of my gig life now I may get one or two a month for the reason I just stated.

[mighty_dil]

Mine is 4.5% only 3 gigs cancelled…

One was cancelled by admin after my request

and other two were mutually cancelled…



I usually don’t cancel…

[thefacebookgeek]

I hate cancellations and don’t want to talk about it X_X

[mighty_dil]

Reply to @thefacebookgeek: Lol

[Guest sheikhsabayyal]

8 cancelled and 95 completed… about…8.4%?

[danieljeewan]

Sorry, sorted that out, its about 10%

[magisworks]

None yet, just a noob here 🙂

[mintyone]

Reply to @tn5rr2012: Do you need to cancel when someone doesn’t respond? Every month I try to send a message to the people who have not yet responded to the gig requirements. Some people have responded and ended up going through with it MONTHS later. I’m not talking about the order going late–that’s always a bad idea. I mean when the buyer has not yet responded to the instructions.

[wheelthepeople]

I am at a 8% cancellation ratio due to impulsive buyers who just cannot seem to read the specifics and directions in my gigs before ordering.



From now on, now that I know about this option, I WILL be preemptively initiating “mutual cancellations” for these attention span challenged buyers. I do realize eventually this will ding my ratios and I may just end up leaving Fiverr because of it. I have added the following statement to the very top part of the description of my gig:



“IMPORTANT: TO AVOID CANCELLATION OF YOUR ORDER, PLEASE READ THE INSTRUCTIONS BELOW CAREFULLY BEFORE ORDERING!”