Fiverr Community Forum

What means "may not be contacted at this time"?

I have a prospect, had a conversation with him, and after about 1 hour when I tried to send a message to him from my inbox, there was a message saying that “may not be contacted at this time”. Is the user set the profile to something like that? Is the conversation or any of us banned? I can see the user as online when I try to see his profile, but there is no way to get in touch! I am a bit confused, as I expected an order from him and … don’t know what to do!

It looks like the user has done something against Fiverr Terms of Service and was banned.

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