Fiverr Forum

What no customer care?!?!


#1

Led to the Fiverr site by 1Channel. Never heard of it before and seemed a good idea.

Tried to buy eight different products after signing up and activating the account.

Each failed by freezing as soon as I clicked on Order. Just went to blank page called www.fiverr.com/purchase.

Clicked on URL and indicated a different URL but only took me back to browser list.

OK, so there is a bug. It happens.

But then to find there is no Customer Contact page.

That is pathetic!

Pity - liked the idea. Maybe someone competent will take it up.

Patrick


#2

You can also find it on the Fiverr home page. It’s at the bottom under “General”, the sixth link down (“Fiverr Customer Support”).


#3

How about give your customer care here where it seems to work. answer the question so that others may know an answer. I also get nothing but blanks when trying to purchase. I have no hope of getting through to customer service and why is it only offered on “home page”? Why not EVERY PAGE?


#4

Reply to @roberttaylor272: Well, dear, you reactivated a 17-month-old thread. The original poster may not even still be here. Members of the forum are members of Fiverr, just like you. This is not a substitute for support; we’re not techs or administrators or editors. Members with some experience on the site will often try to help those having problems, but, again, this is not customer support.



There is a link to “Customer Support” on every page of the Fiverr site (this is the Forum). And because people ask many of the same questions, you will find a FAQ page to see if your question has already been addressed. If not, then in the upper right corner is a link to file a report so you can send your specific problem to support.



Now, concerning your specific issue: have you tried to access the site with a different browser? The kind of bug you’re reporting sounds like perhaps a compatibility issue. If you are able, why not try that first. Perhaps you just need to update the browser you have, or something like that.