I have one order from a customer for a business card. He looked onto my gig sample containing a cardholder actual photograph and ordered a gig. As usual, I designed the card for the client and submitted my work.
Now is he is asking me to process me the refund as the artwork supplied is not same as the sample picture, I told him that its a cardholder photograph with design over it and this cannot be recreated on the computer unless printing the supplied design on a similar kind of card.
I dont want to refund the order as I have already spent my time designing it, also canceling order affects my ranking. So I am not sure what should be done. Any Suggestions?