What should I do now? Buyer is asking for contact info!

[memaker]

Hello Everyone,
Hopefully, you amazing freelancers/Fiverr Staff and all are really doing great.
Well, I am here to hear from you guys on a serious thing which happened with me today morning.
Can you please look at the Screenshots attached and help me get over it?

collage (1)1200×900 94.3 KB

Hoping for the best help, Thanks in Advance!

[zerlina84]

You did everything right. We cannot provide telephone numbers, no matter what the client says. If it’s that hard to explain by writing, your suggestion is perfect: an audio or a video works just fine.
I don’t think it’s worth trying to talk to CS about this, but you can tell the client you asked and they said no.

[coerdelion]

Communication outside Fiverr is strictly forbidden and may get both you and your buyer banned.

Say that to your buyer. Say it clearly and refuse to discuss it further.

[ohee65]

you did right. communication outside fiver is not allowed