Fiverr Community Forum

What should I do (video upload problem)

"You should introduce yourself on camera and elaborate about the service you provide directly to your buyers. Your video is a sales tool that helps you build credibility and convince your buyer face-to-face that you are the one for the job. Keep your video to the point and not more than 1 minute long."

I created a video which was shorter than 1 minute,good quality, but it was denied. I sent to support 3 messages and still no answer. So I upload video again but this time I including the words “Exclusively On” and video denied again. I really can’t understand what’s going on with my videos.Also I have seen that many people out there are not introduce themselves on camera and their videos are not denied. Is there any way to upload video without introduce myself on camera?

Please help me.

Thank You!

Sheriff’s Note: This is not a Tip for Sellers. Moved to Fiverr FAQs.

Mp4 seems to work best.

Video duration must be over 10 seconds and up to 60 seconds.

50mb maximum size

Use only original videos made by you & ideally should have you in the video presenting your own gig. Or include samples of your work, editing effects etc. as long as the presentation remains personal and made by you

Video must say “Exclusively on” (voice over OR screen text)

Do not use the same video for more than one gig

Video must be reasonable quality, voice or music must be clear and easy to understand

Promotion of third party services, websites or brands (in writing or narration) or providing direct means of communication will not be allowed

Offering a service for any price other than $5 is not allowed

Make sure your video and gig adheres with our Terms of Service

Videos related to self improvement, getting rich methods, black hat marketing and similar are not permitted at this time

My videos are 30-40 sec. 10mb or less. Video say “Exclusively on” (screen text) I don’t use the same video for more than 1 gig. Video quality is good, music is clear . I don’t use promotion of third party services. I don’t offer service for price that $5 and everything is fine with Terms of service. like all other video on fiverr why they denied my videos??? I can’t understand

my videos are Mp4. I have already send messages to support but still no anwser