Fiverr Forum

What should I do when a buyer send a suspicious file?


A buyer just sent me a quote request recently and attached a .jpg file with some project details, but Fiverr shows me the following warning:

Please note: This message contains attachments that cannot be scanned. If the files seems suspicious or you weren’t expecting to receive anything, we suggest you don’t open or download them.

It’s the first time I see this. Usually all the files that I’ve received has been marked as safe for download.

Does any of you have seen something like this? What should I do? I’m not sure if I should open this file. Hope this helps.

Thank you,


I see that message on attachments also. As far as I know, a .jpg file is safe to open. It’s mainly a .docx or exe. file that might contain a virus. Maybe others can come along who know more about how virus’s are delivered to answer. But I think that type of file is generally safe to open. It’s just an image file.

This is an excellent question.


I didn’t know that. Thank you very much.


As long as your antivirus software is up to date, you shouldn’t have anything to worry about, depending on the software you are using. I would be more concerned about .zip files. People can carefully craft a zip bomb where it repetitively continues to open the same cloaked file or a bunch of empty files slowing your system down , using all your system memory, and it is totally undetectable by antivirus software. What do I do with .zip files? I don’t open them unless I downloaded them from a trusted site. If I receive them from someone, I kindly ask them to resend in the original form. There is software available where you can open files in safe view without accessing your operating system. Bottom line? Have up to date virus protection that you actually paid for, and have the latest version of your software. If you have a bad feeling, then trust your gut.

By the way jpeg files, as well as any file can contain a virus. It needs a platform to be executed. So if you open it with a database or a library, it will run like an .exe file. So finally, back to the beginning. Good Virus Protection. I hope I was able to help.

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I just click on image files, .jpeg .png .gif .jpg, and they open up in my viewer. Would that let them execute if they had a virus attached? Since they downloaded they are then stored in my pictures directory.

No, viewing it is ok in your situation. You would need to “edit” or change the properties of the file


If the file is a JPG, go ahead. Sometimes the system fails to scan the file but it’s safe.

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Thanks to all of you for your answers.

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