Hello! I had a question regarding unresponsive buyers, for anyone who has had experiences like these, what steps do you usually follow when you have an active order and get no response (feedback) from your buyer and can’t advance further?
I noticed Fiverr recommends sending a reminder (already did), then requesting to extend the delivery time, and if the buyer is still not responding, finally cancel the order.
I have a few questions regarding these steps: first, can I request an extension for the delivery time without the buyer agreeing to it? The same goes for cancelling the order, can I still do it without the buyer agreeing to it? And lastly, will an order cancelled due to an unresponsive buyer still affect negatively my seller status?
I’m a little worried that it will, since in this particular case it’s because of something that we sellers have absolutely no control over.
Anyways, I’ll appreciate it if anyone can clear some of these doubts. Thank you!