Fiverr is working on the analytics display issue, and they have said it will take time to fix. We all have to be patient. It doesn’t sound like it’s an easy coding thing to deal with. It is also unlikely that the display issue has anything to do with where your gig shows up in the search results. It is more likely that your gig has entered rotation – which is normal, and has been happening for years.
Fiverr provides the same answers – and the same support for every user, regardless of their level. Fiverr is not ignoring their “senior sellers”. I am one as well, and I was recently working with CS without any problems. They were as helpful as they could be, and genuinely sought to solve my concerns.
Please keep in mind, Fiverr does not guarantee that they will – or can – solve any issue the way you want it to be solved. I would hope your interactions with them have been polite and respectful.
I’m sad to hear that. In all my years here at Fiverr, CS has been extremely helpful. Perhaps you have been pressing them for a resolution, which they cannot provide at the moment, and there is nothing further that they have the power to do.
How do you know they aren’t fixing your issues? Do you have insight into the inner workings of the coding department? Are you privy to their maintenance tasks? Just because something isn’t working in your favor – the way you want things to work – does not mean Fiverr isn’t aware of any issues, and isn’t working to fix them. Please be patient.
In the meantime, if you need more orders, what actions have you been taking to reach out to your target customers, and bring in your own sales?