So currently, I’m dealing with a customer who’s very cheap. He posted a request on the “Buyers Request” section to create a video very similar to what he had attached. Within a few minutes, he replied and once we got everything settled, I clearly requested him to send me screenshots of everything he wanted to change. So I did the video to the exact way he had asked, although I did make a small error with a shape (which I did the revision for free obviously).
This is kind of funny. There was one other request he wanted from me. He wanted me to put in the end that the video was “designed by” his company. I strongly disagreed to this and yet he argued back a little bit and left the subject. I was disrespected as a seller where my customer asks me to credit him for my work. In the end I sent the video to him with the requirements he requested using the screenshots. At the end he gave me a 5 Star review. Another thing I wanted to mention was I did this sample for a very very low price. I wasn’t disturbed by it in any sort of reason since the gave me a 5 Star review at the end.
(This was all done yesterday)
So today, he requests a revision from me. He told me that “I” hadn’t changed a specific area in the video (which was an image lasting for about 1 second - A very small one which appears in few parts of the video) saying that he wanted it to be changed to the logo he sent. I clearly mentioned that this was not requested by him before and this means that I have to render the video once again. He kept telling me how it was “my fault” . In the end I mentioned that I’ll do the change for an additional $5 (which I would send a custom offer). Yet, he decided to keep telling me how it was my fault and that I was supposed to do it for free. At the end since it doesn’t cause me any harm, i declined his request. I’m sure it was his client that requested this change once they saw the video and it wasn’t him. (Since he would’ve asked me to change it once I sent him the first delivery.)
Finally, after wasting so much time, he sends me this “can you do it for $5 … Yes …or Not ?” Should I do the revision? Even if I do it for he exact requirements, would he be able to give me a 1 review?
What do you guys think? Is this fair or not? Am I at fault?