Fiverr Community Forum

What to do about bad ratings

A couple months ago, I had a fiverr gig with one customer and, due to a family emergency, I was not able to complete his gig on time.



He canceled the order and naturally left a bad rating.



I tried contacting him to inform him of my situation, but he has since disappeared off the face of the Earth. Now I’m stuck with a bad rating, and since I’m still early on in sales, it’s REALLY bringing me down in terms of rating. I don’t think I’ll be able to get another gig. . .and I can’t even do buyer requests in order to boost ratings.



What should I do?

When I started on fiverr I had the same situation and here I am years later a top rated seller. All is not lost. Time and steady good work will take care of the problem.