Could you please help with the following?
I posted a request two weeks ago, and a seller made an offer.
She states on her profile that she is an expert in online shops.
I contracted her, and it went wrong from the start: She delivered 20% of what I wanted after 2 days, and when I said that there are still things missing, she then said that she would charge me more. I disagreed, and insisted that she had made an offer for the items I had stated in my request. I had to explain her step-by-step how to work with the online shop, as she said that I would need to upgrade it, and could not remove a newsletter option from the template, or modify the photos size, or modify the text structure.
She accidentally charged 20USD to my credit card when she upgraded the shop without my consent to a higher version. I cannot get this back.
When I did not want to pay her the full amount, because I felt that she had not done more than 20% if the work, and we were instead of 3 days, already 7 days in the project, she began threatening me on social media.
I wrote to the fiverr support team, but they only refer me to her.
Fiver charged the amount of the order to me, and I do not know what to do.
I left for now a review that she deserves, but I am absolutely disappointed that
- I do not have what I wanted, the shop cannot go online
- I lost 20USD because of a mistake she made
- Fiverr does not answer to my complaint
What can I do?